Following a Security Problem, FTX Has Reopened Its Claims Portal

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Last Updated on September 17, 2023 by Bitfinsider

The FTX claims site is back up and running after unfreezing user accounts affected by a recent cyber security attack targeting Kroll, the third-party agent processing creditor claims in the FTX bankruptcy.

FTX claimed that freezing customer accounts was a “precautionary measure” and that “additional security measures” had been installed on the claims platform in a statement announcing the resumption to normal business.

Kroll said in August that a “SIM swapping” exploit allowed a threat actor to access “certain files containing personal information of bankruptcy claimants in the matters of BlockFi, FTX, and Genesis.” Following the incident, Kroll froze affected user accounts, despite the fact that the company says that no FTX passwords or KYC information were compromised.

Customers with FTX have till September 29 to submit proof of claim to Kroll. While it is unclear how much creditor value will be recovered, the court in FTX’s bankruptcy case recently approved the estate’s intention to begin liquidating its digital assets.

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